Shopping Information

What Shipping Methods Are Available?

Currently, we use China Post as default shipping method (free shipping). But you can also contact us for other shipping methods, such as DHL, Fedex, and TNT, the shipping fees is 

When Will My Order Ship?

After your payment is verified, it takes up to 24-48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

Will I Have To Pay International Taxes & Dutites?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Wosawe cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

How Long Will It Take To Get My Package?


European: 5-20 Working Days, (UK, DE, FR, IT, ES: 5-10 Working Days Days)
North America: 10-15 Working Days, (Mexico: 30-60 Working Days)
South America: 30-60 Working Days
Asia: 4-15 Working Days
Australia & New Zealand: 8-15 Working Days
Rest of the World: Contact us

**We aim to meet the delivery times advertised but during busy sale periods, this isn’t always possible. Delivery/dispatch times may be extended during this period.
**Force majeure events, i.e. extreme weather, postal strikes etc., may also affect delivery times but we will do our best to keep our customers informed should a delay become apparent.

Payment Information

What Payment Methods Are Accepted?

Only PayPal right now, will support credit card soon.

Is Buying On-Line Safe?

Yes! Our store is based on Shopify, to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Orders and Returns

How do I place an Order?

Add your item to cart, fill in the shipping information and make payment.

How Can I Cancel Or Change My Order?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Do I need an account to place an order?

You can place an order without an account, but an ccount will help you enjoying a faster customer service and some great deals.

How Do I Track My Order?

Please track your order here.